Refund policy

Return & Refund Policy

At Volera, we want you to feel confident with every purchase. If for any reason you are not completely satisfied, we offer a 100-day return policy from the date your order is delivered.

Return Eligibility

To be eligible for a return:

The return request must be submitted within 100 days of delivery.
The item must be unworn, unwashed, and unused.
All original tags and packaging must be intact.
The item must be in resalable condition.

For hygiene reasons, we cannot accept returns of items that show signs of wear, washing, damage, odors, stains, or alteration.

How to Request a Return

To start a return, please contact our support team at:

Email: info@myvolera.com

Please include:

Your order number
The item(s) you wish to return
The reason for your return

Once approved, we will provide detailed return instructions.

Returns sent without prior approval may experience delays in processing.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item received is defective
The wrong item was delivered
The issue resulted from an error on our side

We strongly recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved:

Your refund will be issued to the original payment method.
Processing times may vary depending on your payment provider.
Original shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us:

info@myvolera.com

Please include photos of the issue so we can assist you as quickly as possible.